I looked into Macy's Facebook and Twitter accounts to see if they had posted any information about their store closings on either of these outlets. On both Facebook and Twitter, they did not post anything. On both social media sites, they continued to post their normal content, completely ignoring the fact that they were closing stores. Macy's is already losing customers with these store closings, but they should try to keep customers by informing them personally through these channels.
I think Macy's should have addressed the fact that they were closing stores on their social media sites. By addressing this on social media they would have given their customers information about these store closings, and the locations that are expected to close. Instead they sent out a press release to the media, and their customer had to find out via the internet or the daily news. As an individual that does shop at Macy's, I feel that they should have informed their customers via social media, so they would hear it from the company first. It will be interesting to see how customers react to these store closings and to see if Macy's has an increase or decrease in sales.
Isidore, C. (n.d.). In CNN Money. Retrieved September 9, 2015, from http://money.cnn.com/2015/09/09/news/companies/macys-store-closings/